Client Success Manager
We're looking for a Client Success Manager to be the main point of contact for our roofing clients — making sure they're happy, informed, and getting results. You'll manage relationships, communicate performance, and help retain and grow accounts.
About the role
We're a marketing agency specializing exclusively in the roofing industry, and we're hiring a Client Success Manager to own the relationship with our roofing clients from onboarding through ongoing service. You'll be the client's go-to person — keeping them informed on performance, resolving concerns, and making sure they see the value we deliver.
What you'll do:
Serve as the primary point of contact for a portfolio of roofing clients
Onboard new clients and set clear expectations on services and results
Communicate campaign/lead performance regularly (calls, reports, check-ins)
Proactively address client concerns before they become issues
Coordinate internally with media buyers, appointment setters, and other teams to resolve client needs
Identify upsell/growth opportunities within existing accounts
Monitor client satisfaction and work to improve retention
Maintain accurate client records and notes in the CRM
Requirements
Prior experience in account management, client success, or customer success (agency experience a plus)
Strong communication and relationship-building skills
Comfortable discussing performance data and explaining results to clients
Organized and able to manage multiple client accounts at once
Problem-solver who can navigate client concerns calmly and professionally
Experience with CRM tools
Benefits & Perks
Remote, full-time role
Competitive pay (base + performance incentives)
Clear metrics and growth path within the client services team
Supportive team environment
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